Insurance Roof Repairs

30,000+ Happy Customers

Ivy Roofing Specialists works with some of the top insurance companies and builders in NSW to coordinate and complete work on your roof insurance claim or maintenance requirements. Our goal in this endeavour is to help make having insurance works completed on your home as smooth and seamless as possible for you. We make this possible by working directly with the builder, insurance company and you, keeping you updated with how the works are proceeding.

We understand that you may not have made a claim for damage to your home before and the insurance claim and repair process may be a new and daunting experience for you. Naturally, you will have questions about your claim, about what will happen next and about how your home will be repaired.

So, you’ve had a storm come through and you’ve made a claim… What happens next?

If your roof is leaking after the storm, your insurance company will organise for a make safe to be completed.

A make safe is a temporary repair of a roof leak and may be as simple as changing a tile, or there may be further works required for permanent rectification. Included in this service is:

  • Full inspection of the leak area and roof.
  • Rectification on the day (if possible).
  • If we are unable to complete a full repair on the day, we will do all temporary repairs that we can and provide you with a quote for what is remaining. With your quote you will also receive photos of the temporary works and all remaining works as well as maintenance found. A satellite map showing the require repairs and maintenance will also be provided.
  • If we are unable to complete a full repair on the day, we will do all temporary repairs that we can and provide you with a quote for what is remaining. With your quote you will also receive photos of the temporary works and all remaining works as well as maintenance found. A satellite map showing the require repairs and maintenance will also be provided.

Once the make safe is completed, an insurance assessor will attend the site to confirm what is storm damage and what is maintenance.

What is the difference?

Storm related damage is damage directly related to a storm. For example, high wind, falling debris, tree limbs, hail etc.

Maintenance is general wear and tear to the roof over a prolonged period of time. Generally you are made aware of maintenance issues on the roof during a storm
due to leaks. When your home is assessed for storm damage, you may be told that you require maintenance. Maintenance is the responsibility of the homeowner and
not covered by insurance.

This is why maintaining your roof is so important. If you would like a maintenance inspection completed on your roof, please do not hesitate to contact us.

Once the assessment has been completed and approved, the roofer will contact you and confirm materials. Once materials have been confirmed, they will be ordered.
Once materials are received, the roofer will contact you to schedule a booking to complete the works.

Ivy Roofing provides roof leak repairs & other roofing services to the following Sydney suburbs & surrounding areas:

Annangrove, Baulkham Hills, Beaumont Hills, Bella Vista, Box Hill, Carlingford, Castle Hill, Cattai, Dural , Glenhaven, Glenorie , Kellyville, Kenthurst, Leets Vale, Lower Portland, Maraylya, Maroota, Middle Dural, Nelson, North Kellyville, North Rocks, Norwest, Rouse Hill, Sackville North, South Maroota, West Pennant Hills and Winston Hills.

Need a Roofing Service?

Why Choose
Ivy Roofing

Fully Licensed & Insured

We answer our phones

Trusted upfront pricing

We’re always on time

Fully Licensed & Insured

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Frequently Asked
Questions

Our Repair Assessor will:
a. Assess the damage to your home.
b. Report on what has caused the damage to your home.
c. Discuss and agree on the scope of repairs with you.
d. Provide the scope of repairs to our Repair Service Team so repairs to your home can commence.

Our Repair Assessor will:
a. Assess the damage to your home.
b. Report on what has caused the damage to your home.
c. Discuss and agree on the scope of repairs with you.
d. Provide the scope of repairs to our Repair Service Team so repairs to your home can commence.

If your insurance company approves your works our repair service team will call you to:
a. Book in the tradespeople or suppliers to undertake the repairs to your home during normal business hours.
b. Assist you with repair materials selection and answer any questions you may have.
c. Ivy Roofing will repair your home subject to your insurance policy coverage. We can also offer advice and quotes on additional maintenance issues, if required.

Ivy Roofing will make all reasonable efforts to match your existing materials and or finishes. In some instances, an exact match may not be possible as the material may no longer be available. Our repair service team will discuss the available options with you.

We will endeavour to start and complete your repairs as soon as possible, however, every home is different and sometimes repairs are delayed whilst matching materials are sourced. Our repair service team will advise you of any anticipated delay or any maintenance that you need to complete prior to works commencing.

Yes. Ivy Roofing is passionately committed to repairing your home properly, using first quality materials, installed by our experienced tradespeople. If you have any concerns at all call our office immediately on 02 9674 4556.

Yes! An experienced specialist will assess the scope of works required and give you a complete quote. Please call our office on 02 9674 4556 for more information.

We’re local to your
location

Our locations we service

Roof Repairs Thornleigh

Roof Repairs Winston Hills

Roof Repairs Pitt Town

Roof Repairs Pennant Hills

Roof Repairs Rouse Hill

Roof Repairs Parramatta

Roof Repairs Marsden Park

Roof Repairs Kenthurst

Roof Repairs Northmead

Roof Repairs Kellyville

100% Satisfaction Guaranteed

30,000+ Satisfied Clients

20+ Years Experience

Accredited and
Associated

HIA: 1311978
ROOF TILER/PLUMBER LICENCE: 374716C

What our happy
customers say

Excellent
Ivy Roofing
4.7
Based on 113 reviews
Ivy Roofing replaced an old asbestos roof and insulation with a new ColorBond roof and guttering at our 6-storey strata complex at Cremorne Point. This was a professionally managed end-to-end project which was seamlessly executed by the experienced, communicative team at Ivy Roofing. This was all completed on time and at the quoted amount. Two necessary adjustments were easily and effectively managed.
I have no hesitation in recommending Ivy Roofing as Chair of the Strata Committee.
IVY have great staff, top communications and answers to all enquiries. Work and clean up spot on. Would recommend them to anyone possible. Thank you for all your work.
I reminded myself today why I stick with Good trades . The Ivy Roofing Team were in attendance this week to complete the next round of Roofing Repairs and preventative maintenance required on a rather large tiled roofing area with skylights .
Two crews arrived on time, Interested and Motivated, with all the supplies as specified and quoted with the site plan , plus the inevitable extra's . No trips away from site even during the small rain interuptions. Great communication through out the job as allways from office and site , photo's and a clean site. One of the Team reminisced on the first day of starting his apprentiship with Ivy was on our site some 5 years ago , signed his paper work with the now General manager who was himself team leader that Day . Another great result - no variations - no leaks !
With the recent rain, our home suddenly had a serious leak fault in the roofing which naturally was extremely stressful -- the office staff I spoke to, however, were incredibly kind, supportive and prompt, and helped ensure that there would be a solution as quickly as possible. Ivy were extremely transparent about what they needed to do, as well as what was needed from me, and I could not be more happy with the communication they provided to ease my concerns. A source of stress for me with jobs such as these is often the workers; unprofessional, judgemental or rude -- the Ivy boys who showed up for the job, however, were very courteous and kind, and respected my home as though it were their own, whilst also doing the work thoroughly to a meticulous finish so that there wouldn't be any future issues or sources of stress.

I am very thankful to Ivy for the overall experience, and for making what was a stressful period for me much easier with their support and service. Thank you!
Excellent service and an excellent job. Couldn't be happier. Like others have mentioned, a range of options was provided for me to consider and the time was taken to explain the options. One the day, they guys were wonderful. Very respectful of my home,(and plants to) They did a great job and cleaned up after. Highly recommend them. Thank you 🙂
The Team at Ivy Roofing assisted us with our damaged eves and guttering problems.

From the initial assessment, through to the repairs, maintenance and final review, the Team were extremely professional, prompt and always willing to assist with those little items that were not part of the original quoted work.

We had the GM, Michael, personally come out to review and sign off on the work. In doing so he recommended some additional work be carried out, at no additional cost, which were extremely appreciative of.

I can not speak highly enough of the Ivy Roofing Team, and would have no hesitation in recommending their services to any anyone needing work to be completed on their roofing.
"The Park Hyatt of roofing" had a few leaks on a difficult two storey roof these guys found source and rectified first go . There is no guessing with Ivy they have a professional crew managed by area manager and are punctual and quick from office contact to job on site. If you want a proper job done right first time call Ivy roofing stay away from cowboys .
I had the pleasure of working with Ivy roofing specialist and I couldn’t be more impressed with the experience. I had been dealing with a recurring roofing issue for years that multiple other companies failed to fix. However, Ivy roofing took time to inspect the roof thoroughly and was able to identify the root cause of the problem which was a building defect. He came up with a solution to rectify the defect which finally put an end to the leaks.
I can’t recommend Ivy roofing specialist enough. It’s rare to find a company that not only delivers outstanding service but solve problems others couldn’t . If you are dealing with roofing issues , I highly recommend reaching out to them — they’re truly the best in business!
We’ve had a fantastic experience working with Ivy Roofing Specialists. They are incredibly prompt in actioning requests and scheduling repairs, ensuring that issues are addressed quickly and efficiently. Their communication is always clear and professional, keeping both our office and our clients well-informed throughout the process. They are easy to deal with, reliable, and consistently provide excellent service. Highly recommended for anyone looking for a roofing company that values efficiency and great communication!
We received very professional and prompt service from IVY roofing specialists in last of couple of days. Interactions with all the field staff and admin, accounts and operations was very pleasing and courteous. I strongly recommend IVY Roofing for any roof repair and maintenance service and enjoy the experience of friendly staff with quality of work to client satisfaction.

Related
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Our trusted
Suppliers

Ivy Roofing
30,0000+ Happy Customers

Excellent
Ivy Roofing
4.7
Based on 113 reviews
Ivy Roofing replaced an old asbestos roof and insulation with a new ColorBond roof and guttering at our 6-storey strata complex at Cremorne Point. This was a professionally managed end-to-end project which was seamlessly executed by the experienced, communicative team at Ivy Roofing. This was all completed on time and at the quoted amount. Two necessary adjustments were easily and effectively managed.
I have no hesitation in recommending Ivy Roofing as Chair of the Strata Committee.
Response from the owner:Dear Shirley Thank you for your thoughtful and generous review. It was a pleasure working with you and the Strata Committee on the roof replacement at Cremorne Point. We’re proud to have delivered a seamless, end-to-end project and are especially pleased to hear that our communication, professionalism, and attention to detail stood out throughout the process. Managing a complex strata project like this is never simple, so your trust and collaboration made all the difference. We're also glad that the few necessary adjustments were handled smoothly and to your satisfaction. We truly appreciate your recommendation and are grateful for the opportunity to have worked with your committee. Warm regards, The Ivy Roofing Team
IVY have great staff, top communications and answers to all enquiries. Work and clean up spot on. Would recommend them to anyone possible. Thank you for all your work.
Response from the owner:Dear Robyn, Thank you so much for your kind words and support! We’re thrilled to hear that our team’s communication, attention to detail, and clean-up met your expectations. It's always our goal to make the entire process smooth and stress-free, and we're so pleased that came through in your experience. We truly appreciate your recommendation — it means the world to us. If we can help again in the future, don’t hesitate to reach out. Warm regards, The Ivy Roofing Team
I reminded myself today why I stick with Good trades . The Ivy Roofing Team were in attendance this week to complete the next round of Roofing Repairs and preventative maintenance required on a rather large tiled roofing area with skylights .
Two crews arrived on time, Interested and Motivated, with all the supplies as specified and quoted with the site plan , plus the inevitable extra's . No trips away from site even during the small rain interuptions. Great communication through out the job as allways from office and site , photo's and a clean site. One of the Team reminisced on the first day of starting his apprentiship with Ivy was on our site some 5 years ago , signed his paper work with the now General manager who was himself team leader that Day . Another great result - no variations - no leaks !
Response from the owner:Dear Greg, Thank you for your continued trust and this incredibly generous review. It means a great deal to us that you’ve chosen to stick with Ivy Roofing over the years, and we're proud to have played a part in maintaining your home. Knowing that you value the consistency, communication, and reliability of our team — both in the office and on-site — is exactly what we strive for. Your mention of one of our team members reflecting on their first day as an apprentice with us was especially meaningful. It’s a great reminder of how far we've come, and how much pride we take in growing our people and delivering lasting results for our clients. We're thrilled the job was completed smoothly, without any variations or issues, and we truly appreciate your recognition of the effort that goes into keeping everything running seamlessly — even when the weather doesn't cooperate. Thanks again for your loyalty and support. We look forward to continuing to work with you whenever needed. Warm regards, The Ivy Roofing Team
With the recent rain, our home suddenly had a serious leak fault in the roofing which naturally was extremely stressful -- the office staff I spoke to, however, were incredibly kind, supportive and prompt, and helped ensure that there would be a solution as quickly as possible. Ivy were extremely transparent about what they needed to do, as well as what was needed from me, and I could not be more happy with the communication they provided to ease my concerns. A source of stress for me with jobs such as these is often the workers; unprofessional, judgemental or rude -- the Ivy boys who showed up for the job, however, were very courteous and kind, and respected my home as though it were their own, whilst also doing the work thoroughly to a meticulous finish so that there wouldn't be any future issues or sources of stress.

I am very thankful to Ivy for the overall experience, and for making what was a stressful period for me much easier with their support and service. Thank you!
Response from the owner:DearJack, Thank you so much for your thoughtful review. We're truly grateful you took the time to share your experience. We understand how stressful it can be when unexpected roofing issues arise — especially during heavy rain — so it’s incredibly rewarding to know that our team was able to provide not just a solution, but also genuine support and reassurance when you needed it most. From the first phone call to the final repair, we aim to create clarity and calm in uncertain moments. We’re so pleased that our office staff, clear communication, and respectful on-site team helped ease your concerns and turn a difficult situation into a more manageable one. Thank you again for your kind words and trust. We're here whenever you need us. Warm regards, The Ivy Roofing Team
Excellent service and an excellent job. Couldn't be happier. Like others have mentioned, a range of options was provided for me to consider and the time was taken to explain the options. One the day, they guys were wonderful. Very respectful of my home,(and plants to) They did a great job and cleaned up after. Highly recommend them. Thank you :)
Response from the owner:Dear Alison, Thank you so much for your kind words and glowing feedback! We're thrilled to hear you're happy with both the service and the end result. Our team always aims to offer clear communication, respectful service, and quality workmanship, so it's fantastic to know that came through — right down to taking care of your home and garden! We truly appreciate your recommendation and support. If we can help with anything in the future, please don’t hesitate to reach out. Warm regards, The Ivy Roofing Team
The Team at Ivy Roofing assisted us with our damaged eves and guttering problems.

From the initial assessment, through to the repairs, maintenance and final review, the Team were extremely professional, prompt and always willing to assist with those little items that were not part of the original quoted work.

We had the GM, Michael, personally come out to review and sign off on the work. In doing so he recommended some additional work be carried out, at no additional cost, which were extremely appreciative of.

I can not speak highly enough of the Ivy Roofing Team, and would have no hesitation in recommending their services to any anyone needing work to be completed on their roofing.
Response from the owner:Dear Andy Thank you so much for your generous and thoughtful review. We’re delighted to hear that you had a positive experience with our team throughout the entire process — from assessment to final review. It’s always our goal to go above and beyond, so we're especially pleased that the additional work and personal follow-up from Michael made an impact. Your kind words are truly appreciated by everyone here at Ivy Roofing. Thank you again for your recommendation. If we can assist you with anything in the future, please don’t hesitate to get in touch. Warm regards, The Ivy Roofing Team
Response from the owner:Thank you for the 5-star rating! ⭐ We appreciate your support and are glad we could deliver a great experience. If you ever need anything in the future, we’re always happy to help! Best regards, The Ivy Roofing Team
"The Park Hyatt of roofing" had a few leaks on a difficult two storey roof these guys found source and rectified first go . There is no guessing with Ivy they have a professional crew managed by area manager and are punctual and quick from office contact to job on site. If you want a proper job done right first time call Ivy roofing stay away from cowboys .
Response from the owner:Thank you for the fantastic review! Being called The Park Hyatt of Roofing is a title we’ll wear with pride—though we can’t promise a turn-down service or fluffy robes, we do guarantee a leak-free stay under your roof! Our team takes great pride in getting the job done right the first time, and it’s great to hear that our professionalism and efficiency made a difference. We truly appreciate your support and we’ll stick to roofing, not rodeos! Thanks again for choosing Ivy Roofing! Best regards, The Ivy Roofing Team
I had the pleasure of working with Ivy roofing specialist and I couldn’t be more impressed with the experience. I had been dealing with a recurring roofing issue for years that multiple other companies failed to fix. However, Ivy roofing took time to inspect the roof thoroughly and was able to identify the root cause of the problem which was a building defect. He came up with a solution to rectify the defect which finally put an end to the leaks.
I can’t recommend Ivy roofing specialist enough. It’s rare to find a company that not only delivers outstanding service but solve problems others couldn’t . If you are dealing with roofing issues , I highly recommend reaching out to them — they’re truly the best in business!
Response from the owner:Thank you for your thoughtful review! We understand how frustrating ongoing roofing issues can be, so we’re glad we could identify the root cause and provide a lasting solution. Taking the time to thoroughly inspect, diagnose, and resolve complex problems is something we take great pride in. Your recommendation means a lot to us, and we truly appreciate your trust. If you ever need assistance in the future, we’re always here to help. Best regards, The Ivy Roofing Team
We’ve had a fantastic experience working with Ivy Roofing Specialists. They are incredibly prompt in actioning requests and scheduling repairs, ensuring that issues are addressed quickly and efficiently. Their communication is always clear and professional, keeping both our office and our clients well-informed throughout the process. They are easy to deal with, reliable, and consistently provide excellent service. Highly recommended for anyone looking for a roofing company that values efficiency and great communication!
Response from the owner:Thank you for your thoughtful review. We understand the importance of efficiency, reliability, and clear communication in the commercial sector, and we are committed to delivering a seamless experience for our clients. It’s great to hear that our responsiveness and service have met your expectations. We truly appreciate your recommendation and look forward to continuing to support you and your team. Best regards, The Ivy Roofing Team