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Many thanks to Michael & the Ivy Team who have been relentless in dealing with a troublesome, periodic roof/patio leak. They never gave up on us which I believe speaks volumes about the integrity of the team & business generally. Would I recommend Ivy Roofing Specialist..... you bet I would, 100%. RodGoro Kings Langley NSW
I recently engaged Ivy Roofing for roof repairs and could not be happier with the experience. From the initial roof assessment right through to the completion of the works, Michael provided exceptional customer service and professionalism every step of the way.
What stood out most was Michael's communication and dedication to customer satisfaction. He was always contactable, responded promptly to my questions, and took the time to thoroughly explain the scope of works and pricing in a clear and transparent manner. His pricing was fair, and I never felt pressured or left uncertain about any aspect of the project.
Whenever I had a concern or wanted clarification on something, Michael addressed it quickly and professionally. He genuinely put the customer first and went above and beyond to ensure I was comfortable and informed throughout the entire process. In fact, he visited my property on numerous occasions to personally inspect and double-check items I had raised, demonstrating a level of care and commitment that is rare to find these days.
It's clear that Michael takes great pride in his work and values building trust with his customers. The quality of service, attention to detail, and willingness to go the extra mile made the entire experience stress-free and enjoyable.
I would highly recommend Ivy Roofing, and especially Michael, to anyone looking for honest advice, fair pricing, excellent workmanship, and outstanding customer service. Thank you again for making the whole process so smooth and professional.
Response from the owner:Hi Jeremy, thank you so much for taking the time to leave such a detailed review. Feedback like this means a lot to our entire team.
Michael is our General Manager, so it’s particularly rewarding to see his professionalism, communication and commitment recognised. We believe leadership starts at the top and flows throughout the entire company. The level of care you experienced from Michael is the same standard we expect from everyone at Ivy Roofing, from the initial inspection and quoting process through to our trades completing the work onsite.
We’ve worked hard to build a culture around honest advice, clear communication, fair pricing and quality workmanship. For us, going the extra mile and making sure our customers are comfortable with the work being recommended isn’t an exception. It’s what we expect our service to look like.
Thank you again for trusting Ivy Roofing with your home and for such a strong recommendation. We genuinely appreciate it.
Ivy Roofing Team
Our roof was overdue for some maintenance, including pressure cleaning, repointing, and repainting. Ivy Roofing was very professional from the quoting to the completion of the work. In particular, they were very responsive during the quotation especially in response to competitive quotes elsewhere. The communication during the work, professionalism of the team and quality of the work was excellent. Highly recommended!
Response from the owner:Hi Damian, thank you so much for the great review and recommendation. We’re really pleased you were happy with the communication, professionalism of the team and the quality of the finished work.
Regular roof maintenance like cleaning, repointing and painting can help extend the life of the roof and get it ready for Sydney’s summer storm season.
Thanks again for choosing Ivy Roofing.
Ivy Roofing Team
Excellent service from inspection to completion. All work completed well within time frame and all areas left clean and tidy with all rubbish taken off site. Thank you, Jan Spurway
Response from the owner:Hi Jan, thank you so much for the great review. We’re glad you were happy with the roof inspection, gutter cleaning and repairs, and that the team finished everything ahead of schedule and left the property clean and tidy.
Keeping on top of roof maintenance and repairs is a good way to prepare your home before the summer storms arrive.
Thanks again for choosing Ivy Roofing,
Ivy Roofing Team
Great experience with Ivy Roofing for a skylight replacement in Kingsgrove. Professional, tidy, and would highly recommend.
Response from the owner:Hi Anthony, thanks for choosing Ivy Roofing for your skylight replacement in Kingsgrove.
It’s great to hear you found our team professional, tidy and reasonably priced. Correct installation is particularly important with skylights, as poorly installed flashings or sealing can lead to water leaks and ongoing problems. We always aim to get these details right the first time.
Thanks again for the recommendation, Anthony. We really appreciate it.
– Ivy Roofing Team
Detailed quote & lovely people to deal with. Ivy helped to fix multiple issues with our roof from broken tiles to re-bedding broken ridges and gutter maintenance - the before & after pictures gave me confidence of the work being done and matched the detailed scope of work in the quote.
Ivy recently completed a big job for us, 13 townhouses with extensive work required. The whole team were amazing from start to finish. They truly went above and beyond to make sure we were happy. All the staff were very patient, respectful and professional. They kept us informed every step of the way and were flexible when the weather made things difficult. Thank you Ivy, we will definitely be using you again in the future!
Response from the owner:Thanks for choosing Ivy Roofing for such a substantial roofing project across all 13 townhouses.
On larger strata projects, communication, planning and working closely with residents and the committee are just as important as the roofing work itself, particularly when weather affects the schedule. It’s great to hear our team kept everyone informed, remained flexible and treated the property and residents with respect throughout the project.
We really appreciate the trust you placed in Ivy Roofing and look forward to working with you again.
– Ivy Roofing Team
I contacted Ivy Roofing to get a leak repaired if it was possible ASAP at Quakers Hill. Suzy was able to book it in for the Monday 2 days later for a Make Safe Leak Repair. I had some spare roof tiles & Alex the Tradesman fitted them & removed the leaking whirly bird as well. I am totally appreciative of Ivy Roofing Specialists promptness & kindness & dealing with them was great as they were so helpful. They treat you & your home with respect & address any concerns & questions.. Cannot thank them enough I Highly Recommend then to anyone
Response from the owner:Hi Anthony, thanks for choosing Ivy Roofing for the urgent roof leak repair at your home in Quakers Hill.
We know how stressful an active roof leak can be, so it’s great to hear Suzy was able to organise a Make Safe quickly and Alex could use your spare tiles to complete the repairs and remove the leaking whirly bird.
Prompt service, clear communication and treating our customers and their homes with respect are a big part of how we operate. We really appreciate the recommendation, Anthony.
– Ivy Roofing Team
